Privacy Policy

Mervyn Smith & Co are very aware of the importance of the privacy of our clients. It is inevitable that there is an interchange of information and the collection of some personal details when people contact us for advice, to arrange viewings or valuations or to register with us as potential vendors or purchasers. It is certainly not our intention to host any superfluous information and we respect all our clients’ privacy. Our policy will advise you how we collect and use the personal information that you supply us with. We are though obliged to state that by submitting your data to us, it is implied that you have given us your permission to use your data under the terms of our policy.

So why we do we need your details?

We collect personal details, which might include telephone numbers, address and e-mail, so that we can correspond with our vendors and landlords in the normal way and we keep buyers and tenants up to date with property information or to progress their ongoing tenancies, purchases or offers. For the security of our staff and our vendors, we will request that you provide your name, postal address and phone number if you wish to arrange to view any of our properties. In the event that you wish to make an offer to rent or purchase one of our properties then there may be further details that we request at that point. For example we may request sight of a mortgage agreement in principle. We trust you will understand this is just part of a due diligence process when assessing the viability of an offer on our vendors behalf.

How do we receive our information?

In most cases we collect information directly from you. We do not pay for any private information from commercial databases. We do though gather some information that is already openly in the public domain. For instance we often look at records on the Richmond and Kingston Borough planning databases which may contain some details of you and your property. We may of course have your contact details passed on to us by a third party such as your solicitor. If you are a prospective landlord or tenant, then your details may have been passed onto us by our associate lettings partner company Carter Jonas.

Who has access to this information?

We do not sell on any client details or contacts to any third party. Your details can only be accessed by Mervyn Smith staff. If you are a landlord or tenant, or a prospective landlord or tenant, then we may pass on your details to our associate lettings partner company Carter Jonas. Carter Jonas also have their own rigorous privacy policy which can be viewed here:
http://m.carterjonas.co.uk/legal-notices-and-accessibility/privacy-policy.html

We do not sell on any client details or contacts to any third party. Your details can only be accessed by Mervyn Smith staff.

Under the terms of the Data Protection Act 1998, you also have the right to be told what data we hold about you. You can request this by writing to Stanley Shaw at:
Mervyn Smith & Co.
315 Richmond Rd
Kingston-Upon-Thames
KT2 5QU

There are very rare occasions when requests for information are made of us which supersede the requirements of the Data Protection Act. The obvious instance of this would be a request in relation to criminal activity. Under Section 29 (3) of the Data Protection Act 1998, we may be obliged to divulge personal details in relation to a criminal investigation.

How secure is this information?

We will take all reasonable steps to keep any details secure and free from unauthorised access, by use of technology and internal systems which will be updated as new technology becomes available and is appropriate to our systems. It is our policy to keep as little of our digital data in cloud based services as practically possible. In-house digital data is stored on password protected hard drives accessible only to Mervyn Smith staff. We are of course always aware both of the sensitivity of client data and the potential for intrusion into our IT systems, and we do protect our network with business strength anti-virus software installed and monitored by our IT consultants.

How long do we keep this information?

We retain client details until such time as you ask for them to be removed, or until we opt to delete them. For example, we routinely delete the names and address of clients who register looking for property but have made no further response to information or contact from us. Should you suspend or finish looking for properties through Mervyn Smith, or change you search criteria, you can at any time request that we amend or delete your details from our system by calling us on 020 8549 5099 or dropping us an email at info@mervynsmith.com.

We are though obliged to keep certain files and records for a certain time period, such as records of sales which have completed. But your details will never be sold by Mervyn Smith or otherwise disposed of to any third party.

How do I complain about the way in which my data is stored or used?

In the unlikely event that you have a complaint about the way in which your details are used or stored by this company, please contact info@mervynsmith.com or write Stanley Shaw at:
Mervyn Smith & Co.
315 Richmond Rd
Kingston-Upon-Thames
KT2 5QU

Use of Cookies on our website

A cookie is a small text file that is downloaded onto your computer when you visit certain websites and allows a website to recognise a user's computer. Cookies are used to help users navigate websites more efficiently and to perform certain functions, as well as to provide information to the owners of the website.

What cookies do Mervyn Smith & Co. use?

Below is a list of the cookies used by this website and provides a description of how each cookie works.

  • Google Analytics (utmz, utma, utmb, utmc)
    This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of our website and compile reports for us on activity of our website.
  • Back to list links (mscBacktoList)
    Only lasts for the current browsing session

    Records the last property list the user viewed.

How do I restrict or delete cookies?

The cookies we use are essential for parts of the website to operate, some may have already been set. You may delete and block all cookies from this website, but please be aware that restricting or deleting cookies may impact on the functionality of the website. Your web browser may allow you to restrict or delete cookies set by this website. The Help function within your browser should tell you how. Alternatively, you can visit www.allaboutcookies.org which provides general information about cookies and how you can manage cookies on your computer.